Business Communication

1) Pay attention to physical cues. Experts say that when you meet someone, you have just ten seconds to make an impression on them. Elements such as eye contact, a firm handshake and a calm speaking voice are all part of the communication you are delivering or the interaction you are facilitating. Keep checking the other person's non-verbal cues as well to adjust your approach, mirroring their style - are they friendly or formal? Do they appear open to closer talking or prefer to have more space between each other? By answering to these questions in real time and adjusting your physical style appropriately, you can easily make a potent first impression.

2) Employees come first. Meet with employees one on one at regular time intervals. Experts recommend weekly meetings and advise both parties to come prepared with updates or issues for discussion. This is a perfect time to discuss career path strategies for your employees as well. You can also take the time to inform employees of any performance issues that have arisen, giving them time to mark improvements before any formal reviews.

3) Take advantage of presentation training. Group speaking skills are critical, and especially important for small businesses looking to grow referrals and network in their industry or market. In addition, be able to effectively communicate to employee groups to build credibility and ensure consistent messaging about your expectations.

4) Be careful with emails. Know the difference between what messages can be delivered via email and what must be discussed in person. As a rule, save more emotional matters for face-to-face discussions. On the flip side, learn how to become more succinct with your e-mail communications to ensure you're delivering the facts and outlining appropriate action steps so that everyone is clear on your requests. A good rule of thumb: write the way you speak and remember that longer is not necessarily better.

Continuing to develop interpersonal communication skills is never something that should take a back seat. Simply put, how you communicate is just as important - if not more important - than the product or service you are trying to sell. In our rapidly changing and fast-paced business environment, building relationships is critical to the success of any business. For small businesses in particular - that may not have a formal communications function - every individual in the business is a part of the communications effort.



1.      Auto responder is the most powerful marketing tool to help you to setup your e-mail marketing campaign. It is also a very powerful tool that will help you to communicate with your subscribers on a regular basis and helps them provide quality information through e-mail. This will help you to build solid relationship with them.

2.      You can also use the power of telephone to communicate with your clients and boost your relationship with them...

3.      Step 2 - Use the massive power of telephone through teleseminars.

4.      There are many services that will help you to conduct a simple seminar where you can present powerful content and information to your clients using telephone and interact with all of them using a simple centralized conference system.

5.      This will easily help you to boost your trust factor with your clients and boost your relationship with them as well as provide them quality content and help them out to solve their problems.

6.      You can also conduct an audiovisual presentation to explain your clients some complicated concepts...

7.      Step 3 - Setup a highly powerful webinar and provide them an audio visual presentation. Webinar is a powerful online presentation where your clients can watch your computer screen as well as hear your voice. They can actually see live as to what you are doing on your computer and this can help you to easily explain them some technical topics very easily.

Much of this can be directly attributed to the amount of business done via email. In fact, I'd reckon that such a figure is continually increasing because of our increasing reliance on many written forms of communication, from the aforementioned emails to instant messaging to texting.

When communicating in written form, we suggest you stand by the following guidelines:

• Set a clear objective for the communication. What is its main purpose?
• Consider your recipients and make a mental (or written) note of what information they will need in order to realize your purpose.

If you're writing a more real-time correspondence (e.g. IM, SMS, Twitter), try to keep each response to a single idea to avoid confusing the person on the receiving end. For emails, on the other hand, these best practices should be kept in mind.

• Anticipate as many possible questions as you can. Go through the gamut of the how, what, when, where and why, provided that each one is appropriate for the corresponding receiver (if they already know what a project is about, for instance, there's no need to repeat it).
• Organize your communication in a logical manner, the same way you would structure an essay. Start with the main idea, then lead down to the relevant details.
• Focus on clarity. The beauty of emails is there's no value in being flowery. It's all about being able to relay your message in a way that the reader will best understand.